FAQ

What is EMER? 

EMER is a premium lifestyle brand creating refined accessories for IQOS devices. Our purpose is to transform an everyday device into a clean, elevated lifestyle object with a modern and sophisticated aesthetic.

What is the idea behind EMER products? 

EMER products are designed to bring a more premium feeling to everyday use. Each piece combines destination-inspired design, refined texture, and a minimal finish, creating an accessory that feels both elegant and effortless.

What are the Mykonos, Milan, Paris and Côte d’Azur Editions?

Each EMER Edition is inspired by the mood, style and atmosphere of an iconic destination. Mykonos Edition — inspired by minimal island luxury, bright summer energy and clean Mediterranean elegance. Milan Edition — inspired by fashion-forward elegance, bold style and refined Italian sophistication. Paris Edition — inspired by timeless artistry, understated luxury and classic European charm. Côte d’Azur Edition — inspired by the French Riviera, coastal elegance, luxury travel and effortless summer sophistication. 

Which devices are EMER products compatible with?

EMER products are designed for the IQOS ILUMA i ONE, including both old and new model versions, as well as selected designs for the IQOS ILUMA i. Do EMER products change the performance of the device? No. EMER products are designed to enhance the visual and tactile experience of the device without affecting its performance or function.

Do you offer international shipping? 

Yes, we ship globally. All EMER orders are prepared and shipped within 5 business days, so customers worldwide can enjoy our products with a smooth and reliable delivery experience. How can I contact EMER? You can contact us through our website contact form or by email. Our team will be happy to assist you with any questions regarding products, orders or shipping.